Shipping Policy

1. What is the process of delivery?

As soon as you order on our website, our system starts processing your order immediately.

• If the order is ready to ship, we dispatch it from our warehouse with immediate effect. It takes 4-5 days to send the made to order dresses.
• Your goods are also quality checked before being sent to the courier partner.
• Your goods will be packaged and sent safely to our trusted shipping partners.
• The orders then reach you with utmost safety and hygiene protocols.
• If your address is in a place that is not served by our shipping partners, the team will contact you and find an alternative solution to send your order to you. 

1. What is the estimated delivery time?

We make religious efforts to ship products within 7 to 10 business days. However, because some products are made to order, there may be delays due to operational challenges in some cases. Furthermore, we carefully ship orders 6 days a week.

Please note: During festivals, adverse weather conditions or political crises, your delivery may be delayed due to dependence on courier companies. We do the best we can to deliver your products to you on time. Any delay in that is unintentional, and thank you for your patience.

1. How to track my parcel?

You will receive an email from us with the tracking partner name and tracking number once the order is shipped. You simply click “Track your Shipment” and enter the AWB number to check how far your order has reached or how long your shipment will take.

Also, you can check the same in order details in your registered account.

1. How are orders packaged?

We make diligent efforts to ensure that you receive your order in the best conditions. Each item is packaged in sturdy packaging so that it remains without physical damage. So far, Mirai India has received minimal complaints about goods damaged by packaging. 

1. What are the payment methods available?

We take both prepaid and COD orders. Although there are no extra charges, prepaid orders are kept on priority while processing.

1. Can I change the shipping address of my order after it has been placed?

Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team.

In case, you request for a change in the address after it has been shipped, we will have to reship your order again to a different address which will charge you INR 150.

INTERNATIONAL SHIPPING AND RETURNS

1. What are international shipping charges and duties?

All the international orders from outside India, orders are charged INR 1800 per kg (approx. USD 25). Also, note that customs duties and taxes will be charged during delivery based on actual duties charged by the country mentioned in the shipping address. 

1. Is it possible to return, exchange or cancel an international order?

You can request the cancellation your order within 24 hours of placing the order by emailing us at support email. Kindly note that international orders do not qualify for returns or exchanges. 

1. When will my order reach to me? 

Once the order is shipped from warehouse, it will take about 10-12 working days for your international order to reach you.

1. What payment methods does MIRAI INDIA accept for international orders?

We accept almost all the methods. You can use any international card to make the payment for your across-borders orders. 

By Shopping on Mirai India, you agree to all above terms and conditions.